AI Agents · Long-term partnership
Maintenance & Support, built into the deal
An AI agent is not a one-time delivery — it is a living system that needs to keep up with new models, new tools, and the way your business actually uses it. We stay on after launch, so the agent you shipped on day one is still the best version of itself a year in.
Our promise
24/7
Live monitoring
Your agent does not get to fail quietly overnight.
<24h
Triage on incidents
You hear back from us before the next user complains.
90d
Planned upgrade cadence
Roadmapped improvements every quarter, not just reactive fixes.
Five pillars of support
What our support actually covers
We do not hide behind vague SLAs. Here is exactly what is on the table when you sign a support plan with us — and what each pillar means in practice.
Functionality guidance
We walk your team through the full surface area of the agent.
New hires get up to speed quickly, and your power-users discover capabilities they would otherwise miss in the docs.
Troubleshooting
When the agent stalls, mis-routes, or errors, we get to root cause fast.
Fine-tuning
We retune prompts, tools, and policies as your workflows evolve.
Capability expansion
Bolt on new tools, data sources, and skills as your business grows.
Regular updates
New model releases, new tool versions, new best practices — applied for you.
The support loop
How a typical month looks
Most months are quiet — monitor, triage the rare incident, ship a planned improvement. The loop is intentionally small so nothing falls through.
Monitor
We watch error rates, response quality, and tool failures across every agent run.
Triage
Every alert is classified — bug, drift, infra, or genuine new requirement — and routed to the right fix.
Patch
We ship the fix, write the regression, and verify the change in your environment, not just ours.
Improve
Every quarter we land planned upgrades — new tools, sharper prompts, new model versions.
Already running an agent and worried about drift?
We pick up agents that were built by other vendors all the time. Tell us what is running and what is breaking, and we will scope a take-over plan.